Offers software and services for customer interaction management.

Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).

Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.

Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.

Provider of call center technology, including software, predictive dialer systems, and web development products.

An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.

Offers call center and help desk software to aid monitoring and evaluation.

Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.

Provides CRM, contact center, and 3-1-1 software.

Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.

Offers a range of call center software products, including predictive dialers and sms management solutions.

Producer of customer call center and telephony integration software.

Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.

Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.

Provider of online workforce management tools for forecasting agent staffing requirements at call centers.

Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.

Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).

Specializes in delivering predictive dialing software to medium and large call centers.

Provides software for agent monitoring and call recording.

Offering a fully featured predictive dialing system.